Terms and conditions

These terms apply when SOMEHO and a business client agree to their application and make them available before or when entering into an agreement. Visiting this website alone does not subject existing assignments to new terms.

The quotation, order confirmation and separately agreed written terms take precedence in the event of a conflict. Employees and other authorised SOMEHO Hub users are also subject to their internal arrangements with SOMEHO or the client. Mandatory legal rights remain unaffected.

We set out the work, schedule, fees and responsibilities in the quotation or order confirmation. Changes, additional work and any additional charges are agreed in advance. This page does not establish prices, a subscription, a minimum term or automatic renewal.

SOMEHO performs the agreed work with care. The client provides accurate information, usable materials and the necessary permissions in time. Outcomes such as reach, revenue, bookings or platform approval are guaranteed only if expressly agreed in writing.

SOMEHO Hub is intended for authorised staff and expressly admitted business users. Use only your own assigned access, protect your sign-in details and report suspected misuse promptly to info@someho.nl. Do not share credentials with unauthorised people.

Only use client data and channels you are authorised to access. Workspace access does not transfer ownership of a client account or authorise actions outside your assignment.

Connect a Facebook Page, professional Instagram account or other supported channel only if you have the required management rights and the account owner's permission. Check the selected client, channels and requested permissions when connecting.

SOMEHO Hub uses granted platform permissions for available functions such as content management, comments, messages and mentions. Functions depend on permissions, account settings, platform review and technical availability. Some data, including certain message requests, may be absent. An empty workspace inbox therefore does not prove that the platform has no messages.

The client or other rights holder retains the rights to supplied materials. Providing materials for an assignment authorises SOMEHO to process, edit and publish them on the agreed channels as necessary for that assignment. It does not grant unrestricted permission for other clients, resale or SOMEHO's own advertising.

Ensure that text, images, music and other materials may lawfully be used and that necessary permissions have been obtained. Check the content, client, channel and schedule before approval. Replies, publishing, hiding, deleting and other moderation actions must stay within the agreed authority.

Automatically generated drafts or suggestions must be checked before use. Automatic replies or moderation are within scope only when separately agreed and configured. Do not use the workspace for spam, harassment, deception, unauthorised data collection or infringement of others' rights.

SOMEHO Hub is a SOMEHO service and is not provided or endorsed by Meta. Facebook, Instagram and other external services are also governed by their providers' own terms and policies.

Platforms may restrict features, revoke permissions, reject content or change their services. We cannot promise uninterrupted availability or complete imports of platform data. If an outage occurs or a publication is unconfirmed, check the original channel before publishing again. We assess reported issues and agree an appropriate next step.

Use personal data and confidential client information only for the agreed work and share it only with authorised people. Our privacy policy explains SOMEHO's processing and how to request access or deletion.

Where SOMEHO processes personal data on a client's behalf, the parties separately document the required data-processing arrangements. These terms do not replace a data-processing agreement. Disconnecting an account does not automatically delete previously stored data or original messages held by the platform.

Agreed fees, payment dates and any external platform costs are set out in the quotation or order confirmation. Advertising budgets or external purchases are spent on a client's behalf only within the agreed authorisation. Using this website does not grant SOMEHO a payment mandate.

Duration and termination follow the separate agreement and applicable law. You can revoke platform permissions through the platform's settings and ask SOMEHO to remove a connection or workspace user. Data-deletion requests can be sent to info@someho.nl.

SOMEHO may terminate access that is no longer authorised and restrict access in the event of misuse or a specific security risk. Where possible, we inform the affected party of the reason and next steps. At the end of an assignment we agree the transfer and deletion of data, subject to statutory retention duties.

Report an error or loss as soon as reasonably possible so we can limit the consequences and discuss a remedy. Each party remains responsible for its own actions and obligations under the agreement and applicable law.

These terms do not contain a general exclusion of liability. Any separate liability arrangement leaves unaffected liability that cannot legally be excluded and mandatory legal rights.

The version date appears above. Publishing a new version does not automatically change an existing agreement. Changes apply to existing arrangements only through a valid variation provision or renewed agreement. We notify affected users in advance of material changes to SOMEHO Hub's usage rules, except where law or security requires immediate action.

Send questions or complaints about our services or SOMEHO Hub to info@someho.nl. Describe the situation and the relevant channel; do not send passwords or access tokens. We review the report and work towards a solution together.

Agreements governed by these terms are subject to Dutch law unless otherwise agreed in writing or required by mandatory law. Disputes are submitted to the court that has jurisdiction under the applicable legal rules.