Privacy policy

An authorised account administrator connects a client’s channels through Meta. The available data depends on the permissions granted, account type and platform capabilities. We receive data through the official integration, including when someone has not contacted SOMEHO directly.

We use this data to manage client channels: handle comments and messages, follow up mentions, prepare and schedule content, find earlier publications and review duplicate content. Where a platform allows it, an authorised employee can reply, edit the account’s own comments, hide comments or block a user. These actions are selected by an employee; the inbox does not automatically block visitors.

For channel content, we follow the client’s instructions and service agreement. The client is responsible for an appropriate legal basis for communications on its channels. For our own user and client administration, we use data to provide our services; access control and reviewing management actions serve our legitimate interest in providing secure services.

Only authorised staff within the relevant organisation have access to the workspace. Private messages are not published as public website content. A selected public reply is visible on the social media platform; a selected private reply is sent to the intended recipient. We do not sell this data.

We retain SOMEHO Hub data for as long as it is needed for the service, handling conversations and reviewing management actions. The client-data period below applies: at most two years after the service ends, and less if the data is no longer needed earlier or a valid deletion request is fulfilled. A legal retention duty may apply to separate administrative records; this is not a reason to retain every message.

You can revoke SOMEHO Hub’s access through the connected apps or business integrations settings on Facebook or Instagram. You can also ask info@someho.nl to disconnect the account. This stops further access through that connection. Revoking access does not automatically erase data already stored; you can submit the request described below.

Email info@someho.nl with the subject “SOMEHO Hub data deletion”. You can do this even if you do not have a SOMEHO Hub account. Include the relevant Facebook page or Instagram account, your own username or contact address and the data you want deleted. A link to the comment or the conversation date helps us find your data. Do not send a password, access token or copy of your identity document.

We acknowledge your request and, where necessary, verify in an appropriate way that the data relates to you. You will receive a substantive response within one month. If the client responsible for the channel needs to decide on the request, we coordinate with that client and explain how it will be handled.

Following a valid request, we delete or anonymise the relevant data in our workspace, including associated message content and identifying work records, unless a legal obligation or another valid exception prevents this. In that case, we explain what must be retained and why. We confirm completion by email.

This request concerns data processed by SOMEHO. Deleting our copy does not delete an original post, comment, private message or account at Meta. For those, also use Facebook’s or Instagram’s deletion or privacy options, or ask the relevant channel administrator for help.

When you submit the form, we receive your name, restaurant name, email address or phone number and the message you enter. Your selected service, language and page accompany the enquiry. If the link includes campaign information, we also receive its source, medium and campaign name, plus the referring website’s domain name. This helps us understand your enquiry and how you found us.

Each of these rests on a legal basis under the GDPR.

This website sets no tracking, analytics or advertising cookies. There's no Google Analytics on it, no Meta pixel and no TikTok pixel.

There's one cookie: NEXT_LOCALE. It records which language you're viewing the site in. It holds nothing but “nl”, “en” or “es”, it disappears when you close your browser, and it's purely functional — cookies like that need no consent, which is why there's no cookie banner here either.

The videos sit on our own server rather than on YouTube or Vimeo, and the fonts ship with the site itself. So opening a page sends no request to a third party.

If you do click through to WhatsApp, Instagram, TikTok, LinkedIn, Facebook or our calendar link, you leave this site and that party's privacy policy applies from then on.

If we ever do start measuring, we'll update this policy and ask for consent up front wherever that's required.

SOMEHO Hub is a separate, restricted workspace. It uses functional session and security cookies for login and access control. The information above about the public website does not describe the cookies Meta or other platforms use within their own services.

We don't sell data and we don't share it for commercial purposes. We do use the service providers we need in order to work:

We keep nothing longer than we need to.

We film and photograph inside our clients' venues. Guests or staff are sometimes recognisable in the result. That footage is made on the venue's instructions, for its own channels, and sometimes shown on this site as an example of our work.

Are you in a shot and would you rather not be? Tell us using the details at the top of this page. We'll take it off our own channels and ask the venue in question to do the same. You don't have to give a reason.

The site runs entirely over https. Access to our systems and to the accounts we manage for clients is limited to the people who work with them, with strong, unique passwords and two-factor authentication wherever the platform supports it. Think something has gone wrong with your data? Tell us and we'll pick it up straight away.

You stay in charge of your own data. You can ask us at any time for:

If the way we work changes — a measurement tool, a new channel, a different provider — we'll update this policy and change the date at the top. For anything far-reaching we'll tell the clients it affects.